Thank you for shopping with Fashion Flair. We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.
1. 15-Day Return Period
Fashion Flair accepts eligible returns within 15 days of the date your order is delivered.
To request a return, please contact us at snapcartu@gmail.com within the 15-day return period.
Items returned after 15 days may not be accepted.
2. Return Conditions
To be eligible for a return, an item generally must:
- Be unused and in its original condition.
- Be returned with its original packaging, tags, labels, and accessories, where applicable.
- Not be damaged, altered, washed, worn, or used.
- Be accompanied by reasonable proof of purchase or order details.
For clothing, items should be unworn, unwashed, and returned with their original tags where applicable.
For skincare, beauty, cosmetics, personal-care, or hygiene-related products, opened or used products may not be eligible for return for hygiene and safety reasons, except where required by applicable law or where the product is defective or incorrect.
Certain products may be marked as non-returnable on their product page.
3. Wrong, Damaged, or Defective Products
If you receive an incorrect, damaged, defective, or incomplete product, please contact us as soon as possible at snapcartu@gmail.com.
Please include:
- Your order number.
- Your name.
- A description of the issue.
- Clear photographs or videos of the product and packaging when appropriate.
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
4. Change of Mind
If you simply change your mind about a purchase, the product must still meet the applicable return conditions described above.
Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise stated by Fashion Flair or required by applicable law.
5. Return Process
To start a return:
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Email snapcartu@gmail.com with your order number.
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Tell us which product you want to return and the reason for the return.
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Wait for return instructions from our customer service team.
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Send the eligible product according to the instructions provided.
Please do not send a return to an address without first receiving return instructions from Fashion Flair.
6. Refunds
Once we receive and inspect the returned product, we will determine whether the return meets our requirements.
If your return is approved, your refund will be processed through the applicable payment method.
The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.
Original shipping charges may not be refundable unless required by applicable law or the issue was caused by Fashion Flair, such as an incorrect or defective product.
7. Non-Returnable Items
Unless otherwise required by applicable law, certain products may not be eligible for return, including:
- Products that have been used or opened where hygiene or safety considerations apply.
- Products damaged through customer misuse.
- Products that are missing their original packaging, tags, or accessories where these are required for the return.
- Products specifically identified as final-sale or non-returnable on the product page.
8. Exchanges
If you would like to exchange an item, please contact us at snapcartu@gmail.com. Exchanges are subject to product availability and the applicable return conditions.
9. Contact Us
For return or refund questions, contact:
Fashion Flair
Email: snapcartu@gmail.com
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.
